01 / Customer journey
From request to pickup
Every customer contact becomes a clear and traceable order.Online & requests
- Online orders
- Pickup & delivery
- Complaints & stain requests
Intake & checkout
- Customer, items & due date
- Discounts, balance & loyalty
- Risk acceptance, payment, receipt & labels
Order & handover
- Status, photos & label tracking
- External partner processing
- Ready notice, balance collection & pickup